Privacy Policy

This Privacy Policy describes how Constechzhub ("we", "us", "our"), developed and operated by Constechz IT Services, collects, holds, processes, and protects personal data when you visit our website (constechzhub.com), sign up for an account, fund your wallet, buy data bundles, or operate an agent reseller storefront.

By using our services, you consent to the data practices described in this policy.

We operate on straightforward, customer-friendly privacy standards designed to protect your personal information:

• Minimal Collection: We only collect the specific details needed to process your orders and maintain your account.
• Strict No-Spam Policy: Recipient phone numbers entered for data bundles are used strictly for top-up dispatch and are never sent promotional text messages.
• No Selling of Data: We do not sell, rent, or trade your personal information to third parties, advertisers, or telemarketers.
• Secure Payment Gateways: All payments are processed through trusted, secure payment partners (Paystack and Mobile Money switches).

To deliver automated telecommunications and verification services, we collect the following categories of information:

• Account Credentials: Full name, telephone number, email address, password hash, and user role (Customer, Agent, VIP).
• Transaction & Order Data: Network provider selected (MTN, Telecel, AT), package capacity, purchase cost, order status, time stamp, and payment gateway reference.
• Recipient Phone Numbers: The beneficiary telephone number entered by you to receive electronic data or airtime top-ups.
• AFA Verification Data: For MTN AFA scheme registration, beneficiary full name, Ghana Card alphanumeric number, date of birth, location, and trade occupation, as legally mandated by the telecommunications authority.
• Technical & Telemetry Data: IP address, device browser type, operating system, and referral headers used solely for fraud prevention and security monitoring.

We process your personal data exclusively for lawful operational purposes:

1. Automated Order Execution: Dispatching real-time API instructions to telecom operators (MTN, Telecel, AT) to credit the recipient number.
2. Account & Wallet Management: Crediting Mobile Money deposits, calculating reseller profit margins, and tracking transaction balances.
3. Security & Fraud Prevention: Detecting anomalous transaction spikes, preventing automated bot attacks, and validating payment webhooks.
4. Transactional Notifications: Delivering instant order confirmation receipts, SMS alerts, and critical system maintenance notices.
5. Customer Support: Assisting you via our WhatsApp helpdesk when troubleshooting failed deliveries or payment inquiries.

We do not sell, trade, or rent personal data to marketing brokers. We share necessary data only with certified, licensed entities required to deliver our services:

• Telecom Carriers: MTN Ghana, Telecel Ghana, and AT (AirtelTigo) receive the target phone number and package size to execute the bundle dispatch.
• Licensed Payment Service Providers: Paystack and Mobile Money switches process payment transactions securely under strict PCI-DSS Level 1 compliance.
• Exam Bodies: The West African Examinations Council (WAEC) verification endpoints when validating result checker PINs.
• Law Enforcement: Only when strictly mandated by a valid court subpoena or statutory order issued by Ghanaian authorities.

We take reasonable and practical technical measures to safeguard your personal information and transaction records:

• Secure HTTPS Connection: Communication between your browser and our website is protected using secure SSL/TLS encryption.
• Password Protection: Account passwords are saved using modern one-way cryptographic hashing algorithms (bcrypt); plaintext passwords are never stored or viewable by our staff.
• Zero Sensitive Payment Storage: We do not store your Mobile Money PINs, banking passwords, or payment card CVV numbers. All deposits are handled directly by licensed payment gateways (such as Paystack).
• Restricted System Access: Access to customer order records is restricted to authorized platform administrators strictly for order fulfillment and troubleshooting.

We retain your account details and order records as long as your account remains active, allowing you to access past receipts, verify wallet balances, and track delivery status.

If you choose to stop using our service or request account deactivation, your profile will be deactivated, and past transaction records are retained strictly as proof of completed delivery and business records.

We use minimal, privacy-friendly cookies and browser localStorage strictly for necessary operational functionality:

• Session Cookie (PHPSESSID): Maintains your secure logged-in state across portal pages.
• Theme Preference: Stores whether you prefer Dark or Light theme display in your local browser storage.
• CSRF Token: Protects your form submissions against unauthorized Cross-Site Request Forgery attacks.

We do not use invasive cross-site tracking cookies or third-party behavioral profiling trackers.

We provide straightforward tools to help you manage your personal details:

• View Purchase History: You can review your completed orders, wallet deposits, and receipts at any time from your customer dashboard.
• Update Profile Information: You can update your contact phone number, email address, or change your password directly from your profile settings.
• Account Closure: If you wish to close your account or request the removal of non-essential profile details, you may contact our customer support desk on WhatsApp.

Our platform is intended for individuals of legal age (18 years and above) or minors using the service with the explicit consent and supervision of a parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without verifiable parental guidance.

If you have questions about this Privacy Policy, need assistance with your personal details, or have inquiries about your order history, please reach out to our dedicated support desk: