Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether individually or on behalf of an entity, "User", "Customer", or "Agent") and Constechzhub ("we", "us", or "our"), governing your access to and use of the Constechzhub website, mobile web app, customer portal, agent storefronts, APIs, and associated automated fulfillment tools.

Development & Ownership: This platform was developed and is managed by Constechz IT Services. All platform software, design, and automated systems are owned and operated by Constechz IT Services.

If you do not agree with any part of these Terms, you must immediately discontinue using our platform and services.

Constechzhub operates an automated telecommunications distribution and digital services hub in Ghana, providing:

• Instant Data Bundles: Automated electronic top-ups for major Ghanaian telecommunication networks including MTN Ghana, Telecel Ghana, and AT (AirtelTigo).
• WAEC & BECE Result Checkers: Instant delivery of authentic serial numbers and PINs for WASSCE, BECE, and NovDec examinations.
• AFA Registration: Processing MTN AFA scheme registration for eligible subscribers.
• Agent & Reseller Storefronts: Branded digital storefronts allowing verified agents to resell telecom products at custom retail rates.
• Smart Wallet System: Pre-funded digital wallets facilitating frictionless 1-click order fulfillment.

To access certain features of the platform, including discounted reseller rates and wallet funding, you must create an account. You agree to:

1. Provide accurate, current, and complete personal and contact details during registration.
2. Maintain the confidentiality and security of your account credentials and password.
3. Promptly notify us via official support channels if you detect any unauthorized access to your account.
4. Accept full responsibility for all transactions initiated through your account, whether authorized by you or resulting from your failure to safeguard your credentials.

Users may deposit funds into their Constechzhub wallet via supported payment channels, including MTN Mobile Money, Telecel Cash, AT Money, and bank cards processed securely via Paystack or licensed Payment Service Providers (PSPs).

• Wallet Balances: Wallet credits represent prepaid digital balances for procuring services on our platform and do not earn interest. Wallet credits do not expire as long as your account remains in good standing.
• Instant Automation: Payments made through our integrated gateway are credited automatically within seconds upon mobile money debit confirmation.
• Manual Top-Up Requests: Manual bank or merchant transfers require administrative approval and are processed within standard operational hours. Proof of payment (transaction ID/reference) is required.

Our platform is engineered for near-instant fulfillment, with most data bundle top-ups and result checker deliveries occurring within 10 to 60 seconds.

In rare instances of telecommunication provider maintenance or network congestion, delivery times may be extended. Our automated background queue will retry pending transactions until successfully confirmed by the carrier.

Because digital data bundles and WAEC checker PINs are consumed immediately upon electronic transmission, special refund guidelines apply:

• Failed Transactions: If an order fails to deliver due to telecommunication downtime, provider timeout, or platform error, the full purchase amount will be automatically refunded to your platform wallet immediately.
• Wrong Number Submissions: We cannot refund or reverse transactions where the customer entered an erroneous recipient phone number that was successfully credited by the network provider.
• Result Checker Cards: Checker serials and PINs that have been revealed or dispatched cannot be returned or refunded, as their cryptographic integrity cannot be certified once exposed.
• Chargebacks: Unwarranted chargeback requests or fraudulent payment dispute filings without first contacting customer support will result in immediate account suspension and blacklisting.

All WAEC, BECE, and NovDec result checker PINs sold on Constechzhub are genuine and sourced through authorized educational pin distribution channels.

Each checker pin has a predefined validity usage limit established by the West African Examinations Council (WAEC), typically allowing up to 3 (3) result checks per candidate. We do not control or alter WAEC's examination databases or portal availability.

Registered Agents and VIP members have the privilege of creating custom storefronts (e.g. constechzhub.com/s/your-store) and setting their own pricing margins.

Agents agree to:

• Accurately describe products without misrepresenting carrier policies or claiming unrealistic validity timelines.
• Provide fair and prompt customer service to their retail buyers.
• Refrain from using misleading, deceptive, or infringing store names or trade symbols belonging to third-party telecommunications companies.

Independent Reseller Status: Agents operate as independent third-party vendors and are not employees, legal partners, or agents of Constechzhub. Each agent is solely responsible for transactions and customer service with their respective buyers. Constechzhub bears no liability for disputes between an agent and their retail clients.

Users are strictly prohibited from engaging in any of the following activities on our platform:

• Using stolen credit cards, compromised Mobile Money accounts, or unauthorized payment instruments.
• Attempting to bypass security mechanisms, reverse-engineer APIs, or deploy unauthorized automated scraping scripts.
• Flooding our servers with distributed denial-of-service (DDoS) requests or malicious payload injections.
• Using our messaging or notification infrastructure to transmit unsolicited commercial communications (SPAM).

Violators will face immediate account termination, forfeiture of unverified balances, and reporting to the Ghana Police Service Cybercrime Unit.

While we strive for high platform reliability, we do not guarantee uninterrupted or error-free operation. Periodic server updates, telecommunication carrier maintenance, or upstream network disruptions may result in occasional processing delays. Delays caused by third-party telecom operators (MTN, Telecel, AT) are beyond our direct control.

To the maximum extent permitted by applicable law, Constechzhub, its operators, and technical partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

• Network outages, service degradation, or policy alterations instituted directly by telecommunication network operators (MTN, Telecel, AT).
• Errors in phone numbers or subscriber credentials submitted by the user.
• Temporary downtime or processing delays of third-party payment gateways (Paystack, MoMo switches).

Maximum Aggregate Liability Cap: In all circumstances, our maximum total aggregate liability to you for any and all claims, losses, or damages arising out of or related to your use of our platform or services shall strictly be limited to the actual amount you paid for the specific transaction in dispute.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Ghana.

Amicable Resolution First: In the event of any misunderstanding, grievance, or dispute, you agree to first contact our customer support desk via WhatsApp to seek an amicable and prompt resolution.

If you have questions, feedback, or inquiries concerning these Terms of Service, please reach out through our official customer desk: